Refund policy

Let’s be entirely transparent: we craft every single candle to absolute, small-batch perfection. Because of our rigorous standards and the highly limited nature of our luxury drops, all sales are final. We do not offer buyer’s remorse exchanges because you suddenly decided you didn't want to cancel plans after all.
However, if your order arrives in a state that is less than immaculate, we will naturally rectify the situation with the efficiency you deserve.

Damaged or Incorrect Orders
In the highly unlikely event that the postal service handled your luxury package like common cardboard, or if our studio sent the wrong scent profile, please contact our concierge team immediately.
  • The Window: You have exactly 7 days from delivery to report any issues.
  • The Evidence: Email concierge@snobcandleco.com with your order number and clear photographic proof of the damage or mistake. (Please ensure the lighting is adequate; we need to see the issue clearly).
  • The Resolution: If approved, we will gladly ship out a pristine replacement or issue a full refund to your original payment method.

The Fine Print
  • We do not accept returns on candles that have been lit. Once you strike a match, it’s officially yours.
  • Shipping fees are entirely non-refundable, as we cannot negotiate with the postal service.
  • Gift cards are absolute final sale.